410-822-6110

PHONE SUPPORT

No Dialtone
  1. Ensure all phones are properly hung up on their base
  2. Verify cable modem has phone line light lit
  3. Verify phone cord is plugged into the ‘Line 1’ port on back of modem
  4. Trace phone cord from modem and ensure it is either plugged directly into a phone or wall jack
  5. Push and release the reset button on the modem to turn modem off/on
  6. Once the modem has rebooted (aprox 3min) check for dialtone

If further assistance is needed please contact Tech Support at 410-763-9400.

 

Voicemail Setup Instructions

Follow the prompts to enter # or 1 to confirm your entrees.

  1. Dial *62
  2. When you are prompted for a pin number enter the default 4227. You’ll then be prompted to enter a permanent pin number. The system will ask you to enter your permanent pin number a second time.
  3. You will then be prompted to say your name, at this point only say your name or business name.
  4. You will then press 1 to enter the voicemail options (do not choose option 3 the greetings menu). Option 1 is to listen to voicemails; option 2 is to record your busy greeting and option 3 is to record you’re no answer greeting (it is recommend to record both option 2 and option 3 the same).

 

Voicemail Retrieval Instructions
  1. Dial *62
  2. Enter your pin number and #.
  3. Press 1 and the system will notify you if you have any voicemails.
  4. Follow the prompts to listen to your messages.

 

No new voicemails

If you have an answering machine verify it is turned off.
The voicemail service will indicate when you’re mailbox is getting full, if this occurs please delete some voicemails to make room for new ones.
If further assistance is needed please contact Tech Support at 410-763-9400.

 

Reset Voicemail Password
  1. Go to https://digitalvoice.goeaston.net/portal/
  2. Enter your email address in the ‘Username’ field
  3. Enter your DV Portal password in the ‘Password’ field
  4. Click ‘Login’
  5. Click on ‘Voicemail Management’ on the left-hand column
  6. Click on ‘Voicemail Password’
  7. Input a temporary password in the ‘Type new password’ and ‘Confirm new password’ fields **(you will be prompted to reset the voicemail password permanently after going back into the voicemail system via your phone)**
  8. Click ‘Apply’
  9. Test the voicemail login from your home phone

If further assistance is needed please contact Tech Support at 410-763-9400.

Feature Access Code Name Code
Anonymous Call Rejection Activation *77
Anonymous Call Rejection Deactivation *87
Call Forwarding Always Activation *72
Call Forwarding Always Deactivation *73
Call Forwarding Always To Voice Mail Activation *21
Call Forwarding Always To Voice Mail Deactivation #21
Call Forwarding Busy Activation *90
Call Forwarding Busy Deactivation *91
Call Forwarding Busy To Voice Mail Activation *40
Call Forwarding Busy To Voice Mail Deactivation #40
Call Forwarding No Answer Activation *92
Call Forwarding No Answer Deactivation *93
Call Forwarding No Answer To Voice Mail Activation *41
Call Forwarding No Answer To Voice Mail Deactivation #41
Call Forwarding Not Reachable Activation *94
Call Forwarding Not Reachable Deactivation *95
Call Forwarding Not Reachable Interrogation *63*
Call Return *69
Call Waiting Persistent Activation *43
Call Waiting Persistent Deactivation #43
Calling Line ID Delivery Blocking per Call *67
Calling Line ID Delivery Blocking Persistent Activation *31
Calling Line ID Delivery Blocking Persistent Deactivation #31
Calling Line ID Delivery per Call *65
Cancel Call Waiting *70
Direct Voice Mail Transfer *55
Do Not Disturb Activation *78
Do Not Disturb Deactivation *79
Last Number Redial *66
Speed Dial 100 *75
Speed Dial 8 *74
Voice Mail Clear MWI *99
Voice Portal Access *62