410-822-6110

 

 

EMAIL TROUBLESHOOTING TIPS

 

Common Issues

Please note – these instructions work only with Easton Velocity’s web client. For help to sign into web client please check out the section titled “How to check emails through WebMail”.


  1. Once an email is open, click on the “Delete” icon on the top of the screen.
  2. To bulk delete items select “Select” at the top of the screen. Select “Current Page” to select all items on the page or select “All” to select all items in the folder. Items can be deselected by holding the “CTRL” button on the keyboard and selecting items to save. Press “Delete” at the top of the screen.
  3. Items in trash will need to be deleted to make room for new emails. Follow the above steps to empty the trash folder.

Please note – these instructions work only with Easton Velocity’s web client. For help to sign into web client please check out the section titled “How to check emails through WebMail”.


Select “Compose” in the top left-hand corner of the screen. Once the email is composed, select “Send” near the bottom of the screen.
  1. If a device states the server is rejected follow these steps to correct the issue.
  2. Power cycle the device.
  3. If the issue remains, ensure the device is connected to Wi-Fi.
  4. If the issue is still ongoing, access the account settings. Ensure the username/email address is typed in correctly. Also delete the password and retype in the correct password. Ensure the incoming mail server is mail.goeaston.net and the outgoing mail server is smtp.goeaston.net. Finally, ensure SSL is enabled.
  5. If none of these steps fix the issue please contact Technical Support at (410) 763-9400.

 

 

Checking Email

  1. Navigate to https://mailgateway.goeaston.net/cgi-mod/index.cgi
    • This can also be done by going to https://eastonvelocity.com then hovering on “Support” on the top right-hand corner and selecting “Internet Support”. Then, click on the mail icon which says “Check Junk Mail”.
  2. Enter your goeaston email address and the password for the quarantine system. Note: in some cases, this is not the same password that is used to sign into the email account.
    • If unsure of the password enter your goeaston email in the first line, then click on “Create New Password” at the bottom of the white box. A new password will be emailed to your goeaston email.
  3. Once signed in, all the emails that are quarantined will be displayed as well as options to “Deliver”, “Allow List”, and “Delete” the email.
  1. Navigate to https://eastonvelocity.com
  2. In the top right-hand corner click on “Check Email”.
  3. Enter account email address and password. Click on “Sign In”.
    • If not sure of your email password, then call Technical Support at (410) 763-9400 to get the password reset.

 

 

Email Help

  1. In a web browser, navigate to https://mail2.goeaston.net/mail
  2. Sign in to the email account. For assistance with signing in please refer to the section titled “How to check emails through WebMail”.
  3. Once signed in, emails from inbox and trash need to be eliminated to clear up mailbox space.
  4. Once an email is open, click on the “Delete” icon on the top of the screen.
  5. To bulk delete items select “Select” at the top of the screen. Select “Current Page” to select all items on the page or select “All” to select all items in the folder. Items can be deselected by holding the “CTRL” button on the keyboard and selecting items to save. Press “Delete” at the top of the screen.
  6. Items in trash will need to be deleted to make room for new emails. Follow the above steps to empty the trash bin.

Incoming mail

If an email is stopped from being received it is done as a precaution due to the piece of email potentially carrying spam. This sometimes happens on emails that are safe. To check emails that may have been stopped by the email quarantine filter please refer to the section titled “How to check quarantined emails”.

 

Outgoing mail

If emails that are sent out are being returned as potential spam that is due to a piece of content in the email being flagged as potential spam. If an email wasn’t sent out that should have been sent out kindly advise our Technical Support team at (410) 763-9400 so they can ensure the email is sent out.