410-822-6110

INTERNET SUPPORT

No Internet Service
  1. Verify all the lights on the modem are normal
  2. Power off/on wireless router or cpe directly connected to the modem
  3. If unresolved Power off/on the modem

If further assistance is needed please contact Tech Support at 410-763-9400.

 

No Internet Service on 1 device
  1. Power off/on the device 1st
  2. Verify the device is either hard-wired or wirelessly connected to the network
  3. If unresolved Unplug/plug in the power cord to the router

If further assistance is needed please contact Tech Support at 410-763-9400.

 

Reset wifi password

If you have a gateway modem provided by Easton Utilities:

  1. Open up your web browser on a computer or device that is connected to the wifi network through the gateway modem
  2. Go to the web address 192.168.0.1
  3. Enter ‘admin’ in the username field; ‘password’ in the password field
  4. Click ‘Login’
  5. Change the wifi password in the ‘Pre-Shared Key’ contents for either/both the Wireless 2.4 GHz and Wireless 5 GHZ fields
  6. Click ‘Apply’

Note – once the wifi password has been reset all devices will need to be reconnected to the wifi network
If further assistance is needed please contact Tech Support at 410-763-9400.

 

Connecting a new computer or device to wifi
  1. Open wifi connection on device
  2. Locate Network Name(SSID)
  3. Click on the desired network to connect
  4. Enter wifi password when prompted
  5. Verify device is connected to the network by checking internet service

If further assistance is needed please contact Tech Support at 410-763-9400.

Email Support

Email Settings
All Devices (Recommended) On-Network Only
Incoming Mail Server – Name mail.goeaston.net mail.goeaston.net
Incoming Mail Server – Port Number 995 (POP3) / 993 (IMAP) 110 (POP3) / 143 (IMAP)
Encryption/Security Enabled (*See Notes Below) Unchecked
Authentication email address and password email address and password
Outgoing Mail Server – Name smtp.goeaston.net smtp.goeaston.net
Outgoing Mail Server – Port Number 587 25
Encryption/Security Enabled (**See Notes Below) Unchecked
Authentication email address and password none

 

Notes:

Incoming Encryption:
*Select SSL if options are given. Otherwise select default or auto.

Outgoing Encryption:
**Select STARTTLS if options are given. Otherwise select default, auto or TLS.

 

 

Not receiving email/email box full
  1. Go to www.eastonutilities.com
  2. Click on ‘Check Email’
  3. Input Email address and password and click ‘Login’
  4. Click on the ‘Settings’ tab
  5. Verify the amount quota usage in the ‘Quota’ field
  6. If the quota is full, click on the ‘Email’ tab and begin to delete email messages
  7. Start with the trash folder then the sent folder (trash and sent email counts toward your storage space)
  8. If more space is needed proceed to inbox

If further assistance is needed please contact Tech Support at 410-763-9400.

 

Reset email password
  1. If you don’t know your email password please contact Tech Support at 410-763-9400 for assistance
  2. If you do know your password but want it reset go to www.eastonutilities.com
  3. Click on ‘Check Email’ link
  4. Input email address and password and click ‘Login’
  5. Click on the ‘Settings’ tab
  6. Click on the ‘Change Password’ link on the left-hand column
  7. Enter existing password in the ‘Current Password’
  8. Enter desired password in the ‘New Password’ and ‘Confirm Password’ fields (Passwords must be a minimum of 8 characters, include 1 capital letter, 1 lowercase letter, and 1 number)
  9. Click on ‘Save Settings’ button

If further assistance is needed please contact Tech Support at 410-763-9400.