410-822-6110
INTERNET SUPPORT
No Internet Service
- Verify all the lights on the modem are normal
- Power off/on wireless router or cpe directly connected to the modem
- If unresolved Power off/on the modem
If further assistance is needed please contact Tech Support at 410-763-9400.
No Internet Service on 1 device
- Power off/on the device 1st
- Verify the device is either hard-wired or wirelessly connected to the network
- If unresolved Unplug/plug in the power cord to the router
If further assistance is needed please contact Tech Support at 410-763-9400.
Reset wifi password
If you have a gateway modem provided by Easton Utilities:
- Open up your web browser on a computer or device that is connected to the wifi network through the gateway modem
- Go to the web address 192.168.0.1
- Enter ‘admin’ in the username field; ‘password’ in the password field
- Click ‘Login’
- Change the wifi password in the ‘Pre-Shared Key’ contents for either/both the Wireless 2.4 GHz and Wireless 5 GHZ fields
- Click ‘Apply’
Note – once the wifi password has been reset all devices will need to be reconnected to the wifi network
If further assistance is needed please contact Tech Support at 410-763-9400.
Connecting a new computer or device to wifi
- Open wifi connection on device
- Locate Network Name(SSID)
- Click on the desired network to connect
- Enter wifi password when prompted
- Verify device is connected to the network by checking internet service
If further assistance is needed please contact Tech Support at 410-763-9400.
Email Support
Email Settings
| All Devices (Recommended) | On-Network Only | |
| Incoming Mail Server – Name | mail.goeaston.net | mail.goeaston.net |
| Incoming Mail Server – Port Number | 995 (POP3) / 993 (IMAP) | 110 (POP3) / 143 (IMAP) |
| Encryption/Security | Enabled (*See Notes Below) | Unchecked |
| Authentication | email address and password | email address and password |
| Outgoing Mail Server – Name | smtp.goeaston.net | smtp.goeaston.net |
| Outgoing Mail Server – Port Number | 587 | 25 |
| Encryption/Security | Enabled (**See Notes Below) | Unchecked |
| Authentication | email address and password | none |
Notes:
Incoming Encryption:
*Select SSL if options are given. Otherwise select default or auto.
Outgoing Encryption:
**Select STARTTLS if options are given. Otherwise select default, auto or TLS.
Not receiving email/email box full
- Go to www.eastonutilities.com
- Click on ‘Check Email’
- Input Email address and password and click ‘Login’
- Click on the ‘Settings’ tab
- Verify the amount quota usage in the ‘Quota’ field
- If the quota is full, click on the ‘Email’ tab and begin to delete email messages
- Start with the trash folder then the sent folder (trash and sent email counts toward your storage space)
- If more space is needed proceed to inbox
If further assistance is needed please contact Tech Support at 410-763-9400.
Reset email password
- If you don’t know your email password please contact Tech Support at 410-763-9400 for assistance
- If you do know your password but want it reset go to www.eastonutilities.com
- Click on ‘Check Email’ link
- Input email address and password and click ‘Login’
- Click on the ‘Settings’ tab
- Click on the ‘Change Password’ link on the left-hand column
- Enter existing password in the ‘Current Password’
- Enter desired password in the ‘New Password’ and ‘Confirm Password’ fields (Passwords must be a minimum of 8 characters, include 1 capital letter, 1 lowercase letter, and 1 number)
- Click on ‘Save Settings’ button
If further assistance is needed please contact Tech Support at 410-763-9400.
