1. Ensure the Firestick is powered on and able to produce a picture on the screen.
2. With the remote, press the home button. With the directional buttons, scroll to the right until “Settings” is highlighted.
3. Press the down directional button on the remote then scroll to the right to “Network”. Press the select button (the center button in between the directional buttons).
4. Using the down directional button scroll down to the preferred Wi-Fi network. Press the select button.
5. If prompted enter the password for the Wi-Fi network. After password is typed in click on “Connect”.
6. Verify connectivity by pressing the home button and attempt to play content.

1. Open up Settings (gray gear icon)
2. Select “Wi-Fi”
3. In the list of connections choose the desired Wi-Fi network.
4. If prompted type in the Wi-Fi password. Click on “Join”.

1. Open the Settings app (gray gear icon).
2. Scroll down and select “Network”.
3. Scroll down and click on the box under “Connection”.
4. Once the desired network appears select the network from the list of connections.
5. If prompted, type in the wireless password. Once done click on “Continue”.
6. Once connected the desired network will appear at the top of the Wi-Fi connection list under “Connection”.

1. With the LG remote press the “SMART” button (has a house with the word “SMART” on the button).
2. Select “Settings” (gray gear icon) and press the Wheel (OK).
3. Select “Network” then “Network Connection”.
4. Select “Start Connection”.
5. The device will try to find a network connection. The TV will automatically try and connect to a wired internet connection. To connect via Wi-Fi, “Cancel” can be selected or once the connection fails it will try and find available Wi-Fi networks.
6. Once the Wi-Fi networks appear, select the desired network.
7. The network will request the Wi-Fi password/security key. Once the password is entered select “OK” then “Complete”.

1. With the computer powered on, click on “System Preferences” (gray gear icon).
2. Click on “Network”.
3. On the left-hand side of the pop-up window click on “Wi-Fi”. On the right-hand side click on the drop-down to the right of “Network Name”. Select the desired Wi-Fi network. Similarly, select the WiFi icon at the top right-hand side of the screen to bypass steps 1-3.
4. If prompted, type in the password. Click on “Join”.
5. Click “Apply” to save the setting change.

1. Navigate to the home screen of the phone. Swipe up on the phone screen to pull up all apps.
2. Select “Settings” from the available apps.
3. Select “Connections”. Under Wi-Fi select the desired network.
4. If prompted enter the network password and then select “Connect”.

1. On the Samsung remote press the Home or SmartHub button on the remote.
2. Use the directional pad on the remote to navigate to “Settings”, select “General”, and select “Network”.
3. Select “Open Network Settings”.
4. Select the desired network.
5. If prompted enter the Wi-Fi password, then select “Done” then select “Ok”.

1. With the TV or Roku device powered on and displaying the home screen press the left directional button on the Roku remote. Scroll down and select “Settings”.
2. Once “Settings” is selected press the right directional button and select “Network”.
3. Select “Wireless” to set up a wireless network connection.
4. Click on “Set up new wireless connection”.
5. Select the desired network. If prompted, enter the wireless password then select “Connect”. Device will confirm the connection and connect to the network.

1. Locate the time and date on the bottom right-hand side of the screen. To the left of the time and date should be an icon of a Wi-Fi fan or a computer screen. If button is hovered over, it should read “Internet Access” and/or “No Internet”. Click on this icon.
2. A list of available networks should appear. If they don’t ensure Wireless/Wi-Fi is turned on in the bottom left-hand side of this pop-up window.
3. Click the desired network then click “Connect”. If prompted enter the Wi-Fi password then click “Connect”.

Method 1

If using the default network name and password that came with the router, this information is usually provided on a sticker on the bottom of the router.

 

Method 2

To begin a laptop or a computer with an ethernet port and an ethernet cord are needed.

1. Connect one end of the ethernet cord to the router and the other end into the laptop/computer.
2. Open a web browser and in the address bar type in “192.168.0.1”.
3. When prompted for a username and password type in:
   Username – admin
   Password – password
   Note: if these were changed then type in the credentials previously set up for this router.
4. Once signed in, the directions from here depend on the router brand
• Belkin – Click on “Channel and SSID”.
• Cisco- Click on “Settings” then “Wi-Fi”.
• Linksys – Click on “Configuration” then click on “Wi-Fi” then “Wi-Fi Settings”.
• Netgear – Click on “Wireless”
• TP-Link – Click on “Wireless 2.4GHz/5GHz”

 

Method 3

Most popular router brands have an app for users to download.

1. Search for the router manufacturer on the mobile device’s app store. Download the corresponding app.
2. Once the app is launched, it will request the router login. When prompted for a username and password type in:
   Username – admin
   Password – password
   Note: if these were changed then type in the credentials previously set up for this router.
3. Once signed in, the directions from here depend on router brands
   • Belkin – Click on “Channel and SSID”.
   • Cisco - Click on “Settings” then “Wi-Fi”.
   • Linksys – Click on “Configuration” then click on “Wi-Fi” then “Wi-Fi Settings”.
   • Netgear – Click on “Wireless”
   • TP-Link – Click on “Wireless 2.4GHz/5GHz”

Method 1 If the wireless credentials are the default credentials for the router (network name/SSID starts with “ARRIS-“) then this method can be followed in most cases.  

1. On the bottom of the modem locate the white sticker. On the white sticker please confirm the “SSID” is the same network name that is the network being utilized.
2. The line that has the “Pre-Shared Key” is the wireless password.

  Method 2 To begin a laptop or a computer with an ethernet port and an ethernet cord are needed.  

1. Connect the ethernet cord from the gateway modem to the laptop or computer.
2. On the laptop or computer open a web browser.
3. In the address bar type in 162.168.0.1.
4. The webpage will request a username and password please find the default credentials below: Username – admin Password – password
5. The default page will provide an option to view and change the currently set network name and password.

To begin, the V-Fi/HomePass app is required on a smart phone or a tablet. If instructions are required to sign into the app please refer to the “How to sign into Plume/V-Fi account” section.

Apple Device

1. Once the app is opened, tap on the three horizontal lines in the bottom left-hand side of the screen.
2. Listed under “Adopt” and “WiFi Name” is the network name/SSID.
3. To access the password, tap on “Access”. Under “Access” is the password/Pre-Shared Key.

 

Android Device

1. In the top left-hand corner select the 3 horizontal bars.
2. Select “Access” the network name (SSID) and password (Pre-Shared Key) will display.

Method 1

1. On the physical Firestick locate the black power cord plugged into the side of the Firestick. Remove this power cord either from the Firestick or from the power source.
2. Wait about 5 seconds then plug it back in.
3. After a few seconds, the Amazon logo should appear on the screen.
4. Once fully powered on the Home screen should populate.

Method 2

1. Press and hold the Play/Pause button and the select button until the screen turns off.
2. After 15-30 seconds the Amazon logo should appear on the screen.
3. Once fully powered on the Home screen should populate.

Method 3

1. With the Firestick powered on scroll up on the screen and highlight the “Home” tab. Then, scroll to the right and select “Settings”.
2. Scroll to the right and select “My Fire TV”.
3. Under “My Fire TV” scroll down and select “Restart”.
4. After a few seconds, the Amazon logo should appear on the screen.
5. Once fully powered on the Home screen should populate.

1. On the right side of the device locate the lock button. Also locate the volume down button on the left-hand side. Press and hold these buttons for about 5 seconds.
2. After about 5 seconds an option to “slide to power off” should appear on the screen. Slide the power icon from the left of the screen to the right of the screen. The phone’s screen will turn dark, and the phone will begin to power off.
3. Once the screen is completely dark (about 15-30 seconds) press and hold the lock button on the right-hand side of the screen. Keep holding the button until the screen turns white, and the Apple logo appears on the screen.
4. Once fully powered on the device will request entry of the pin to unlock the phone.

1. Press and hold the lock button on the top right-hand side above the screen.
2. After about 5 seconds an option to “slide to power off” should appear on the screen. Slide the power icon from the left of the screen to the right of the screen. The iPad’s screen will turn dark, and the iPad will begin to power off.
3. Once the screen is completely dark (about 15-30 seconds) press and hold the lock button on the right-hand side of the screen. Keep holding the button until the screen turns white, and the Apple logo appears on the screen.
4. Once fully powered on the device will request entry of the pin to unlock the iPad.

Method 1

1. Locate the black power cord on the far-left side of the streaming device.
2. Remove the power cord for about 5 seconds.
3. Plug the power cord back in.

Method 2

1. Press and hold the “MENU” and Home buttons on the remote until the Apple TV status light blinks rapidly.

Method 3

1. Open “Settings” (gray gear icon) on the Apple TV.
2. Select “System” then select “Restart”.

1. Locate the black power cord for the TV. Remove this power cord either from the TV or from the power source.
2. After about 15 seconds plug the power cord back in.
3. Turn on the TV.

Method 1

1. In the top left-hand corner of the screen click on the Apple logo.
2. In the drop-down menu click on “Restart”.
3. The device will shut down and then come back on a few moments later.

Method 2

1. Simultaneously press the “Control” key and the eject button (in the top row of the keypad and has an upward facing arrow atop a thin line).
2. On the pop-up on the screen select “Restart”.

Method 3 – only to be used if the computer is unresponsive

1. Press and hold the Power button on the computer. Hold the button until the desktop screen goes blank.
2. Once the button is released wait 10 seconds before pressing and releasing the power button to allow the computer to turn back on.

Method 1

1. Press the Power button for about two seconds.
2. The reboot menu will appear. Click on “Reboot”.

Method 2

1. Hold down the Volume Down key and the Power button together for 7 seconds.
2. The device will restart and display the Samsung logo.

1. Remove the black power cord from the back of the TV.
2. After about 5 seconds plug the power cord back in.
3. Turn the TV on.

Method 1

1. Locate the black power cord either for the TV if Roku is incorporated in the TV or the power cord for the Roku streaming device.
2. Remove the black power cord from the device. After about 5 seconds plug the power cord back in.
3. Power on the device.

Method 2

1. With the TV or streaming device fully powered on press the Home button on the remote.
2. Scroll up or down and select “Settings”.
3. Select “System”.
4. Select “System Restart” then select “OK”
5. Device will take roughly 30 seconds to fully reboot.

Method 1

1. With the computer powered on, locate the Windows/Start icon on the bottom left-hand side of the screen. Click on this icon.
2. Near the bottom of the Start menu that comes up is an option for power (the power icon). Select this option.
3. Select “Restart”. The computer will go through the reboot process. Depending on the computer this can take 30 seconds-a few minutes depending on the computer. Once the sign-in screen populates sign back into the computer.

Method 2 – only to be used if the computer is unresponsive

1. Press and hold the Power button on the computer. Hold the button until the desktop screen goes blank.
2. Once the button is released wait 10 seconds before pressing and releasing the power button to allow the computer to boot back on.