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EMAIL SUPPORT

What is Email?

Email, which is short for “electronic mail”, allows for the sending and receiving of messages to and from anyone anywhere in the world. Email utilizes multiple protocols to operate. These all fall under TCP/IP (Transmission Control Protocol/Internet Protocol). TCP/IP allow for computers to communicate as well as verifying the delivery of packets for the data to move to the recipient. When an email is sent it uses SMTP (Simple Mail Transfer Protocol) to relay the message to the correct receiving mail server. When an email is received it uses either POP (Post Office Protocol) or IMAP (Internet Message Access Protocol). POP downloads the data to the local computer whereas IMAP downloads data to the server allowing for the email account to be checked on multiple devices with each showing updated information. The information pertaining to each server is set up during the account set up process.

When composing an email there is a certain etiquette to keep in mind. For instance, the subject should only summarize the overall topic of the entire email. Similarly, each email should begin with who the email is directed to. This can be accomplished by stating the name of the recipient or stating terms like “Team”. In the body of the email words are typically spelled out instead of using acronyms. Also, appropriate language is used. A signature is typically included that includes a closure such as “Sincerely” or “Thank you” with your name, contact information and/or a link to your business or organization. The signature is usually located at the bottom of the email after the email message. Finally, when an email is sent to someone their address is included in the “To” field whereas additional addresses can be included in the “CC” (carbon copy) field. If the recipients don’t know each other then their email addresses can be inserted into the “Bcc” (blind carbon copy) field so other recipients don’t see other people’s email addresses.

 

What is email quarantine?

When an email is delivered to the incoming server the email may have a component that is viewed as a possible liability. To ensure the customer has the highest quality of service the email will go into quarantine to ensure if the email is a spam email the customer doesn’t access any potential virus. To check what emails are stopping in your quarantine and to push them through, check out the section titled under “Troubleshooting Tips” titled “How to check quarantined emails”.

 

Email rate limits

A rate limit is the limit of emails sent every 30 minutes from a single email address.

  • 100 emails sent per email account in a 30-minute period. (If sending 100 emails within 30 minutes.)
  • 100 email recipients sent per email address in a 30-minute period. (If sending one or multiple emails to up to 100 people.)

Server settings

All Devices (Recommended) On-Network Only
Incoming Mail Server – Name mail.goeaston.net mail.goeaston.net
Incoming Mail Server – Port Number 995 (POP3) / 993 (IMAP) 110 (POP3) / 143 (IMAP)
Encryption/Security Enabled (*See Notes Below) Unchecked
Authentication email address and password email address and password
Outgoing Mail Server – Name smtp.goeaston.net smtp.goeaston.net
Outgoing Mail Server – Port Number 587 25
Encryption/Security Enabled (**See Notes Below) Unchecked
Authentication email address and password none

 

Notes:

Incoming Encryption:
*Select SSL if options are given. Otherwise select default or auto.

Outgoing Encryption:
**Select STARTTLS if options are given. Otherwise select defaultauto or TLS.